You can request a cancellation or change within CANCEL_WINDOW_HOURS working hours of placing the order, by email or WhatsApp with your order number, if design, cutting or printing has not started. We then cancel and refund in full. Changes take effect only when we confirm them in writing and may alter price and date. Working hours: {{SUPPORT_HOURS}}.
After the window; once design, cutting or printing has started; after dispatch or delivery; for any item already personalised. If we agree to cancel after work began, we deduct material, printing, design time and work done; for a fully printed order the refund can be nil.
Because each item is made for you, we do not accept returns for change of mind, wrong size/colour/quantity chosen by you, spelling or logo errors in an approved design, or changed plans.
If the fault is ours or the courier's (damaged, defective, wrong item, wrong print, short quantity) we reprint and replace the affected pieces at no cost, with a replacement dispatched within 5 working days of approval, subject to material availability. Where a replacement is impossible, we refund the amount paid for those pieces.
Normal colour or batch variation; print position variance within about 5 mm; small size variance; damage from washing, ironing on print, bleach or rough use; used, washed or altered goods; claims after the window or without the video.
Refunds go to the original payment method within REFUND_DAYS working days of approval; your bank may take a few more days. Incurred shipping charges are not refunded. We do not pay compensation beyond the refund or replacement.
See Shipping Policy 2.7. If you cancel instead of re-dispatching, material, printing, work done and freight both ways are deducted.
We may cancel before dispatch for pricing or stock errors, unverifiable payment, unserviceable address or content we are not comfortable printing. Before production we refund in full; after production started because of your content, we refund after deducting costs.
Bulk orders follow the quote and PO. They cannot be cancelled once material is issued or printing starts. For shortages or damage, send the unboxing video, photos of the outer box and the packing slip.
Email {{EMAIL}} or WhatsApp {{WHATSAPP}} with order number and proof. We acknowledge within 2 working days and aim to resolve within 30 days.
Custom T-shirts, mugs and gifts printed from your artwork, with a preview before anything goes to print.